If your order has been paid, and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has begun, it can no longer be cancelled.
We offer a 30 day 100% money back guarantee on all products that are defective or damaged during shipping. Contact us with a detailed description of the issue, pictures are preferred, and we will provide a return address and a replacement or refund as requested.
If you are unsatisfied with your order – please contact our support and we will do our best to remedy the issue.
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do this by sending a message on our Contact Us page.
** Due to the ongoing global pandemic, processing and shipment may be delayed due to issues beyond our control. Please be patient and we promise we will handle obstacles as they arise in a sensitive and responsive way. This may effect the guaranteed delivery period of 45 days.