Guarantee & Returns
We offer a 100% money back guarantee on all products that are defective or arrive damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. Please take pictures of the damaged box and or product immediately upon arrival. This will allow us to expedite the return or refund process.
If you are unsatisfied with your order – please contact us and we will do our best to fix any issues that have arisen with your order.
It requesting a return and/or refund, customers will be responsible for paying return shipping costs.
We cannot issue a refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
Please submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired.
You can do this by sending a message on the Contact us page and one of our team members will assist.